Return & Refund Policy

At Nurevoco, we want you to feel confident with every purchase. If something is not right, our support team is here to help.

14-Day Free Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item should be:

• Unused and in its original condition
• In the original packaging where possible
• Returned with all accessories or parts included

To start a return, please contact our customer support team with your order number and reason for return.

Once your return request is approved, we will provide the necessary return instructions.

30-Day Money-Back Guarantee

Nurevoco offers a 30-day money-back guarantee from the date your order is delivered.

If you are not satisfied with your purchase, please contact us within 30 days so our team can review your request and assist you with the appropriate solution.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Please include:

• Your order number
• A description of the issue
• Clear photos or videos showing the problem

Once reviewed, we will help arrange a replacement, refund, or other appropriate solution.

Refunds

Once your approved return has been received and inspected, we will notify you about the refund.

Approved refunds will be issued to your original payment method. Please allow a few business days for your bank or payment provider to process the refund.

Non-Returnable Items

For hygiene and safety reasons, certain personal-use products may not be eligible for return once opened or used, unless they arrive damaged or defective.

Any return restrictions will be clearly stated on the relevant product page where applicable.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

Because orders are typically processed within 1 business day, cancellation may not be possible once your order has been prepared or dispatched.

Need Help?

If you have any questions about a return, refund, replacement, or cancellation, please contact us through our Contact Us page.

Nurevoco
Your satisfaction matters to us.